Privacy Policy

1. Introduction

At Splendid Casa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you contact us or book our services.
• Property Information: Details about your property when requesting quotes or services.
• Payment Information: Payment details when you pay for our services.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on our site.
• Communication Data: Any communication between you and our team via email, phone, or other channels.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services
• To process payments and manage your account
• To communicate with you about our services
• To send you promotional materials (if you've opted in)
• To analyze website usage and improve user experience
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service providers who help us operate our business
• Payment processors to complete transactions
• Legal authorities when required by law
• Professional advisors such as lawyers, accountants, and insurers for business purposes

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

7. Cookies

We use cookies to enhance your experience on our website. For more information about how we use cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Splendid Casa
Phone: 0207 101 3408
Email: Sales@SplendidCasa.uk